Return Policy

Returns/Exchange

All of our products have a 30-Day Money Back Guarantee.
Items purchased within 30-days can be returned for a refund.
Send a request to our Returns Department (please use our contact us form)
Fill out the RMA form after the initial review from our representatives.
Ship back the return product along with the RMA form.
Requirements for Returns:
Must include a valid original purchase order number from towelsoft.net, purchases made outside of towelsoft.net must contact their seller for returns.
All returned products should be in the original packaging without any missing contents.
Any returned products that are not in original condition and missing contents are subject to a minimum $5 restocking fee.
Return shipping will be at the buyer’s cost.
Shipping and Handling fees are non-refundable for both ways.
Refund processes could take up to a week after the items are received.
We highly recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). Towel Soft is not liable for lost or stolen packages during the transit of the return.
A confirmation email will be sent once the return package has been processed at our facilities.
If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Department. 

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.
Replacement Warranty
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Towel Soft.  Please let us know if you have received any defected item by contacting us.

Towel Soft 90-Day Warranty
Towel Soft offers a 90-Day Warranty limited manufacturer warranty on a majority of Towel Soft products. Towel Soft products purchased from distributors or resellers are not covered by the  90-Day Warranty
This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Important Note: For purchases made on Amazon.com, eBay or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Towel Soft online store are covered by these warranties. Towel Soft products sold by any other seller(s) on these platforms will not qualify.
*All terms and conditions for any and all warranties are subject to change under the sole discretion of Towel Soft Inc.
 Towel Soft 30-Day Money Back Guarantee
All products purchased directly from Towel Soft is covered by our 30-day money back guarantee.
Who qualifies?
The Towel Soft warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty. What qualifies?
Only products that are purchased directly from Towel Soft are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
Normal wear and tear from daily use of product
Product was used for unintended purposes
Misuse, mishandling, accident, or other abnormal use of product
Damage caused by improper or unauthorized repair or maintenance
Product is not genuine or not manufactured by Towel Soft
3rd party purchases are not covered under Towel Soft warranties
How to submit a warranty:
You must Ship or Mail back your original products with the Purchase order information and contact our customer support for further instructions.

Including all of the information above in your package will help ensure prompt processing of your warranty claim.
All of the shipping costs for sending back your item will be in the responsibility of the owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees are in the responsibility of the owner.
We advise using a traceable shipping method to ensure safe delivery to Towel Soft Inc. Towel Soft Inc is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Towel Soft, we will inspect the product (within 7-10 business days of receipt on average) to determine if the product is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Towel Soft, under its judgment and discretion, will repair, replace, or recondition the product. Towel Soft will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Towel Soft Inc will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Towel Soft’s legal department for further actions. These counterfeit items will not be returned once in the possession of Towel Soft.
Warranty Disclaimers
 Towel Soft will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
 Towel Soft reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Towel Soft product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner’s usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied, and this remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
 Towel Soft reserves the right to replace, repair, rebuild, and recondition products at Towel Soft’s sole option. If the product under warranty becomes inactive or no longer in production, Towel Soft reserves the right to replace the inactive product with a similar or better product in accordance to Towel Soft judgment and discretion.

Excluding the express warranty provided, Towel Soft Inc, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Towel Soft product, including, but without limitation, device damage, data loss, or personal injury.

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.
Limitation on Liability
In no event shall Towel Soft Inc or its suppliers shall be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of the use of the product, including, without limitation, loss of value of the product or any third party products that are used in or with the product, property damage, or loss of use of the product or any third party products that are used in or with the product, even if Towel Soft Inc has been advised of the possibility of such damages. Towel Soft Inc has no liability for any damage or destruction to consumer electronics devices, other personal property that are in the products, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Towel Soft Inc and any of its suppliers shall be limited to the amount actually paid by you for the product. Some jurisdictions do not allow the limitation or exclusion of certain warranties and conditions, and/or the disclaimer of some types of damages, so some of the above might not apply to you.
Office Hours
Our office hour is M – F 9: 00 AM~5:00 PM.
Our office will be closed on weekends and holidays. Orders placed on a weekend or holiday will be shipped out the following business day.
There may be an extended delay with the shipping and handling time during Holiday and/or Peak seasons.